Terms of Service

These Master Terms of Service ("Terms", "Agreement") constitute an authentic, legally binding covenant between Aryasri Techno Solutions Private Limited (CIN: Active Indian Corporate Registration, hereinafter referred to as the "Company", "Aryasri", "We", or "Supplier") and the enterprise, institution, government instrumentality, or corporate person accessing this portal, executing a Quotation, or issuing a Purchase Order (hereinafter the "Client", "Buyer", or "Purchaser").

By commissioning any turnkey deployment, signing a Statement of Work (SOW), authorizing an equipment procurement order, or accepting delivery of materials, the Client confirms unconditional accession to these Terms. No oral representation or contradictory term in a Client purchase mandate shall supersede these Terms unless explicitly validated in a formal, bilaterally executed bilateral addendum countersigned by an authorized Director of Aryasri Techno Solutions Private Limited.

3.1 Validity of Quotations: All commercial tenders, formal techno-commercial proposals, and engineering estimations published by Aryasri Techno Solutions remain binding strictly for fifteen (15) calendar days from issuance date, unless specifically designated otherwise in writing. The Company reserves statutory rights to adjust pricing prior to PO validation in circumstances of OEM raw-material cost spikes, foreign exchange volatility exceeding 2%, or alterations in governmental excise/GST tariffs.

3.2 Purchase Orders & Contract Formation: A Purchase Order (PO) issued by the Client becomes legally binding only upon the transmission of a countersigned Order Confirmation or formal Proforma Invoice by an authorized corporate signatory of Aryasri. PO amendments must be submitted within forty-eight (48) hours of receipt and are subject to commercial adjustments.

3.3 Billing, GST & Payment Milestones: All invoices are subject to prevailing Goods and Services Tax (GST) as per Indian Taxation Laws. Standard payment schedules follow: (a) 40% advance mobilizing commitment; (b) 50% pro-rata against physical delivery and material verification on-site; (c) 10% on completion of Testing & Commissioning sign-off, or within 30 days of supply, whichever occurs first. Overdue balances incur statutory commercial interest of 18% per annum calculated per diem until liquidated.

4.1 Supply, Installation, Testing & Commissioning (SITC): Where contracts designate SITC milestones, Aryasri executes engineering deployment strictly following established Indian Standards (IS), National Building Code (NBC), and OEM deployment manuals. Delivery dates communicate good-faith industrial estimates subject to freight logistics corridors.

4.2 Site Acceptance Testing (SAT): Upon completing physical deployment, our lead systems engineers conduct joint SAT inspection with designated Client personnel. SAT incorporates:

• check_circle Continuity & Earth Pit Testing: Electrical resistance verification achieving <1.0 Ohm specifications for clean chemical earthing wells.
• check_circle Network Certification: OTDR link loss verification for fiber spines and Fluke Channel certification across Cat6/6A copper infrastructure.
• check_circle Telemetry Loop Simulation: Sensor-to-panel triggering across fire smoke heads, beam detectors, and BAMS alert logic.

4.3 Deemed Acceptance: If the Client fails to perform joint testing or withholds the Commissioning Sign-Off document without demonstrable technical defect logs within seven (7) business days of notice of completion, the installation is legally deemed fully accepted, triggering final billing closure.

5.1 OEM Back-to-Back Warranty: Hardware deliverables (laptops, server units, IP cameras, fire panels, inverters, solar panels, and specialized duct rodders) carry the original, direct warranty granted by their respective Original Equipment Manufacturers (OEMs). Aryasri passes all OEM manufacturer guarantees, warranties, and RMA protocols directly to the Client without dilution.

5.2 Aryasri Installation Workmanship Warranty: Aryasri warrants all physical installation workmanship, cable terminations, rack dressing, and commissioning alignments for a period of twelve (12) calendar months from the Commissioning Sign-Off date. Defects arising directly from sub-par installation craftsmanship will be rectified without labor charges.

5.3 Invalidation Factors: Warranties are nullified in events of: unauthorized third-party tampering, unauthorized reconfiguration, input voltage fluctuations outside +/- 10% nominal tolerances, external rodent damage, moisture ingress caused by client structural flaws, or unauthorized integration of non-certified third-party software.

Smooth execution of engineering SITC mandates requires reciprocal operational readiness. The Client undertakes to ensure:

7.1 Proprietary Schematics & Architecture: All proprietary engineering blueprints, network topologies, single-line diagrams (SLD), bill-of-materials calculations, automation logic scripts, and pre-sales tender responses compiled by Aryasri Techno Solutions remain the exclusive intellectual and proprietary property of Aryasri.

7.2 Limited Operational License: Upon settlement of all contractual balances, the Client receives a perpetual, non-transferable, non-exclusive license to utilize the technical As-Built diagrams and operational manuals solely for internal maintenance and operations of the commissioned site. Transfer, reverse engineering, or commercial dissemination of these engineering documents to third-party competitors is strictly prohibited.

8.1 Information Security Standard: In alignment with ISO/IEC 27001:2022 principles, both parties agree to maintain strict confidentiality regarding all non-public technical data, server credentials, subnet topologies, security vulnerabilities, video footage, physical access logs, and commercial contract figures.

8.2 Non-Disclosure Obligation: Neither party shall reveal proprietary data to any third party without explicit prior written consent, except to certified subcontractors bound by equivalent Non-Disclosure Agreements (NDAs) or when mandated by judicial subpoena. This confidentiality obligation endures for a period of five (5) continuous years post contract termination.

9.1 Financial Liability Ceiling: To the absolute extent permitted by applicable Indian jurisprudence, Aryasri's total aggregate liability arising out of or related to this agreement, whether sounding in contract, tort (including strict negligence), or statutory breach, shall be firmly capped at and not exceed the total fees actually collected by Aryasri under the specific Purchase Order giving rise to the claim in the three (3) months preceding the incident.

9.2 Exclusion of Consequential Damages: In no event shall Aryasri Techno Solutions be liable for indirect, incidental, punitive, or consequential losses, including but not limited to lost enterprise profits, data corruption, network downtime, business interruption, or failure of security camera deterrents to prevent criminal actions on-premise.

9.3 Force Majeure: Neither entity shall be considered in breach of contract for failure or delay in delivering works resulting from circumstances beyond reasonable corporate control, including Acts of God, war, lightning strikes, nationwide freight embargos, municipal strikes, telecommunication fiber cuts by civic bodies, civil insurrection, or global chip shortages.

10.1 Termination for Material Cause: Either party may terminate an ongoing deployment or Annual Maintenance Contract (AMC) if the other party commits a material breach of terms and fails to cure such default within thirty (30) calendar days of written legal notice specifying the default.

10.2 Effect of Termination: Upon termination, the Client is obligated to immediately settle all outstanding invoices for equipment procured, customized materials staged, and engineering labor hours delivered up to the termination effective date. If an order includes custom-fabricated hardware (such as custom FRP ladders, bespoke server racks, or customized earthing rods), the full cost of manufacturing remains 100% payable by the Client.

11.1 Substantive Law: This Agreement, its construction, validity, and performance shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India, notably the Indian Contract Act, 1872 and the Information Technology Act, 2000 as amended.

11.2 Arbitration Protocol: In the event of any dispute, difference, or claim arising out of this agreement, the parties shall first attempt friendly executive resolution within thirty (30) days. Failing amicable settlement, the dispute shall be resolved through final and binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator mutually appointed by both entities. The seat and venue of arbitration shall be Ghaziabad, Uttar Pradesh, India. All proceedings shall be conducted in English.

11.3 Exclusive Court Jurisdiction: Subject to the arbitration clause, the courts of competent jurisdiction situated in Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction over any injunctive relief or legal proceedings arising under this contract.